Privacy Policy

1. Information We Collect

To provide our dispatch services effectively, we collect and process the following information:

Business Information

• Company name, DOT and MC numbers
• Business address and contact information
• Insurance information and certificates
• Equipment specifications and capacity
• Banking and payment information

Operational Data

• Load information and delivery details
• Driver information and contact details
• Vehicle location and tracking data
• Rate confirmations and invoicing records
• Communication logs and correspondence

2. How We Use Your Information

Your information is used exclusively for providing dispatch services and includes:

• Booking and managing freight loads
• Communicating with shippers and brokers
• Processing payments and maintaining records
• Providing customer support and service updates
• Ensuring regulatory compliance and safety standards
• Improving our service offerings and efficiency

3. Information Sharing and Disclosure

We maintain strict confidentiality of your business information. Limited sharing occurs only when necessary:

• With freight brokers and shippers for load booking purposes
• With financial institutions for payment processing
• With regulatory authorities when legally required
• With service providers who assist in our operations (under strict confidentiality agreements)
• In emergency situations to ensure driver and cargo safety

4. Data Security and Protection

We implement comprehensive security measures to protect your information:

• Encrypted data transmission and secure storage systems
• Access controls limiting information to authorized personnel
• Regular security audits and system updates
• Secure disposal of documents and electronic data
• Employee training on confidentiality and data protection

5. Data Retention

We retain carrier information for the duration of our service relationship and for a period thereafter as required by applicable regulations, typically 3-7 years for transportation and financial records. Data is securely destroyed when no longer needed.

6. Your Privacy Rights

As our client, you have the right to:

• Access and review your personal information we maintain
• Request corrections to inaccurate or incomplete data
• Receive information about how your data is being used
• Request deletion of data where legally permissible
• Withdraw consent for non-essential data processing

7. Cookies and Website Data

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

We may use third-party services for analytics, payment processing, and communication tools. These providers are contractually bound to protect your information and use it only for specified purposes.

9. Regulatory Compliance

Our data practices comply with applicable transportation regulations, including DOT recordkeeping requirements, FMCSA safety regulations, and relevant state and federal privacy laws.

10. Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify clients of significant changes and post the updated policy on our website.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

Email: contact@truckrelay.com

Phone: (773) 514-4515

Mailing Address: Truck Relay Privacy Officer
[Business Address]
[City, State ZIP Code]